Stripe Link - Pending Payments

By: Thomas Gladding | Asked: 03/27/2025
ForumsCategory: General questionsStripe Link - Pending Payments
Thomas Gladding asked 3 weeks ago

We’re currently experiencing an issue with Stripe Link on our website.

A number of payments are appearing as “pending” and they all seem to involve Apple Pay or Google Pay — with Apple Pay being the most common. We’ve been able to reproduce the issue by completing our form using Safari’s native autofill, followed by Apple Pay. This results in a payment that remains in a “pending” state.

As a temporary workaround, we’ve disabled the “Enable Stripe Link and additional payment methods” option under Form Settings > Actions & Notifications > Payment, which appears to prevent the issue. However, we’d like to continue offering Apple Pay and Google Pay as payment options.

Stripe logs show 'The PaymentIntent requires a payment method'. We've already re-built the payment field in the form as suggested in Formidable docs.

Do you have any recommendations for troubleshooting this further?

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