Allister Liberato asked 9 months ago
It didn't look like my previous question posted, so i'm posting again:
I have the abandoned status feature turned on but am coming across an issue where the entries that are submitted stay in a "pending" status instead of changing to an "Abandoned" status after the 1 hour mark. Has anyone come across this issue? Are there any recommended steps to troubleshoot why this is occurring?
Please login or Register to submit your answer
replied 9 months ago
@victor, I see it read "answered" but dont see the comment. Not sure if this comment thread is having issues.
Staff replied 9 months ago
The forum has been having issues. Strategy 11 has been informed and is looking into it.
replied 9 months ago
Got it thanks. I ended up seeing your response via email. The site get a ton of traffic, so i'm not 100% sure if traffic is the issue but I am looking into if our CRON is having issues from running. If not, are there any other potential components that we should be looking at?
Staff replied 9 months ago
I did answer. Your issue is about WordPress cron. Your site is not getting enough traffic to trigger the WordPress cron jobs that Formidable installs to trigger timed events. If timing is truly an issue, you have to create a custom script to use the server cron.
Staff replied 9 months ago
I'd focus on cron first, but also check the server debug logs in case something is tripping up in php that's preventing cron from completing.
replied 9 months ago
Thanks, setting up a new cron fixed the entry changing into the abandoned status. I'm also coming across an issue during testing where every users entry isnt being captured and being put into "in progress". This is only occurring sometimes. Currently, I have the abandoned settings turned on, and have the save draft settings turned off. I've also tried having both of those setting turned on, but it only seems to work occasionally and not every time. Any suggestions on how to resolve?