Chris Titus asked 2 weeks ago
I have a FF form that uses Stripe subscription.
I added a field that updates when a subscription is created / cancelled. The field is updated as follows:
I am using a "test subscription" that has a two day duration.
My understanding is that the 'Cancel' link in [frm-subscriptions] will allow the customer to still have access to the subscription until it expires, even if the person cancels immediately after purchase. However, this is not happening. Customers lose access immediately. So, I must have done something wrong.
Can someone point me in the right direction, or is my understanding incorrect? I appreciate any help you can provide.
- Chris
Please login or Register to submit your answer
Add'l Info - I checked Stripe and the subscriptions are being scheduled for cancellation. This appears to be correct. However, it's updating the fields on my site immediately. Is this expected behavior? Or, should it be updating the fields on my form only after the subscription expires?