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The email field above Stripe payment fields

By: Dean Loh | Asked: 07/25/2024
Forums › Category: General questions › The email field above Stripe payment fields
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Dean LohDean Loh asked 4 months ago
We integrated Stripe to our registration form. There is an Email field right before Stripe payment fields, I'm guessing this is required by Stripe. Problem is, it wasn't set as mandatory by default. When users left it blank, the form couldn't be submitted neither could the payment be processed. What can I do to make the field mandatory to avoid failed form submissions?   
Attachments
stripefields.png
Dean LohDean Loh replied 2 months ago

I forgotten I posted this question until someone failed to submit the form. Can anyone advise?

1 Answers
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Victor Font answered 2 months ago
It's not possible. You're using Stripe link. If you examine the page's source code in the browser, you'll see the payment details are embedded in an iframe. This means the payment form is coming from Stripe's website, not Formidable. You cannot control a form that is not from your site. It may be worth opening a ticket with Stripe to see if there's a way to do it since it's actually their form.

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