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Using coupon codes and total field is 3X what it should be

By: Michelle Batsford | Asked: 11/08/2024
Forums › Category: General questions › Using coupon codes and total field is 3X what it should be
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Michelle Batsford asked 2 weeks ago
I have a fairly simple form and I have added coupon lookup and discount fields. They are pulling the correct coupon and discount amounts. However, the number field for the total is taking the total from the "total field" and multiplying it by 3. I'm using just a simple dollar amount for the discount so the formula for the number field total is [x]-[y] where x is the total field and y is the discount field.  I have product fields and user defined amounts (for donation) and they are all multiplied by 3. Any idea where the glitch could be?
Attachments
Screenshot-2024-11-08-150406.png
Screenshot-2024-11-08-150548.png
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Bobby Clapp replied 2 weeks ago

It's hard to say without more info. The subtotal field has the correct math originally. There is something wrong with the total field math. The sub total should be the total minus the discount amount where the sub total is the correct price before the discount in the total in the images you shared.

1 Answers
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Victor Font answered 2 weeks ago
It's impossible to say what could be wrong. You showed the formula for the total field but showing the form does nothing to help us diagnose what could be wrong. There's obviously something with how things are being calculated. Your issue is likely going to take some hands-on troubleshooting. You need to look at jQuery, check to make sure you're using the right fields in the formulas, and look for errors in your console.

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