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Stripe PaymentIntent issue

By: Ben Jeffery | Asked: 11/28/2023
Forums › Category: General questions › Stripe PaymentIntent issue
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Ben Jeffery asked 12 months ago
Hi,   We have a membership application form with a payment through Stripe, and a number of customers are unable to complete because the form seems to be trying to use a paymentintent that has already been used.   Stripe starts to add the customer but doesn't record any transaction. It looks like a paymentintent is created and used for a previous customer's successful payment, and then when a new customer tries the form, Formidable uses the same paymentintent again.
This returns an error in Sage:   payment_intent_unexpected_state You cannot modify customer on a PaymentIntent once it already has been set. To fulfill a payment with a different Customer, cancel this PaymentIntent and create a new one. Has anyone else had this problem and found a fix? Thanks. Ben
1 Answers
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Victor Font answered 12 months ago
From the Formidable KNowledgeBase documentation: "The provided PaymentMethod was previously used# If you are seeing an error message that looks similar to this: "The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment", first make sure that you are running the most current version of the Stripe add-on. If you are and continue to see this message, it's possible that the Payment Method field has become unlinked from the Stripe form action. Try deleting the Payment Method field from your form, along with the Stripe form action(s), and recreate the Stripe form action(s)."

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