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cant get emails from forms submitted

By: jamie williams | Asked: 02/21/2024
Forums › Category: General questions › cant get emails from forms submitted
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jamie williams asked 9 months ago
everything was working well upto the last 7 days then it stopped working i am using a standard contact form created from the template and was getting the emails of the forms submitted i have noticed there was a update to the plugin 6 days ago so unsure if thats where the problem lies  i can see the entries within word press and clicking on entries i have tried a different contact form and it emails fine to me as does all the notifications about updates so i dont think its anything with my email     i have checked spam just in case and all other folders and nothing there i have also changed my email address in wp settings and admin profile and still nothing    i have also tried uninstall and redownload plug in still does not email me the submission form everything upto the 13th i recieved the email submission  in the settings email its got [admin_email] in settings from its [sitename] <[admin_email]>   also as a side note my user is admin1 but this has made no difference in the past is this correct ?? if not can i delete the above and just enter the email address ie [email protected]  or do i need to add a , or " or [ somewhere if this is the problem   
1 Answers
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Rob LeVineRob LeVine answered 9 months ago
I suggest reading this page about email troubleshooting, paying close attention to the part about the From address needs to be on your domain. I highly suggest the idea of using the mail logging plugin mentioned in the article, because it will at least tell you if the email is being sent. Being received is another case altogether.
jamie williams replied 9 months ago

ok i installed mail log plugin i also installed the WP Mail SMTP and emails are being sent and recieved but still formidiable form is not emailing itself i deleted the form and remade it still the same results i also done as suggesdted and changed the email to the same as the domian which made no differance before as said i was able to recieve email before

log shows 2024-02-21 16:30:18 x.165.x.98 [email protected] vv Form submitted on Bxistxx Tanxxx no errors showing

form shows as

to [admin_email]

from
[sitename]

do i need to enter the actual email ?? in the to like [email protected]

Rob LeVineRob LeVine replied 9 months ago

This is definitely tough to debug from a distance, so it'll probably be more of a trial-and-error issue for you. My suggestion to you is to reduce things to their most simple and get it to work and then start adding complexity from there. Set it up with the "To:" fixed as your private email and the "From:" fixed as something@yourdomain and see if the email is sent and received. If that simple example doesn't work it likely means there's a deeper mailer issue. You can also write a one- or two-line PHP program to send an email from your server via the mail function and see if that works.

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