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Expired account cannot create new form?

By: Ooker Human | Asked: 02/25/2024
Forums › Category: General questions › Expired account cannot create new form?
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Ooker Human asked 9 months ago

I have an expired account. I want to create a new form. Clicking the Add new button lead to the Form Templates page: The Create a blank form button does nothing.

Here is its HTML code:

<button id="frm-form-templates-create-form" class="frm-flex-box frm-items-center">
	<svg class="frmsvg" aria-label="Create">
		<use xlink:href="#frm_plus_icon"></use>
	</svg>
	<span>Create a blank form</span>
</button>

Is that expected?

1 Answers
0 Vote Up Vote Down
Victor Font answered 9 months ago
You should still be able to create a form even with an expired support account. Without a license, you can't receive Pro updates. You'll have to troubleshoot your environment and look for jQuery and PHP errors. Sometimes, if you let a support license lapse too long, you may run into an issue that something changed for newer versions of PHP that can cause older PHP versions to break. Whatever the situation is, it's isolated to your environment.

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