Fields moving themselves out of section

By: Peter Nicholson | Asked: 04/18/2023
ForumsCategory: General questionsFields moving themselves out of section
Peter Nicholson asked 12 months ago
I have a long form that is being used for taking scores of a game that is made up of sections containing fields. This form get submitted 10's, if not 100's of times per day and every few days, 1 of the sections text and number fields are all moving out of the section in the form! Literally, when you go into the form, they are placed below the section. It is the same section every time and I wondered if this could be caused by some sort of limit. It is a large multipage form with a lot of inputs being used by many people at the same time. Is this something that can be causing an issue and somehow causing the form to malfunction and move the fields? Thanks in advance!
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Victor Font replied 12 months ago

Do you have any custom HTML fields that may be missing a closing tag? That's the usual reason for HTML not generating correctly. I'd inspect the page's source code and if possible, run it through a syntax checker.

Peter Nicholson replied 12 months ago

Hi Victor.
No, the html is fine. The form works perfectly for a few days, and then after a lot of users are submitting it, it seems to break the layout somehow in the admin of the form.
The only thing I am wondering is because of the amount of people using this form, and the fact that it is a large form with a lot of conditionals, one of the php settings on the server could perhaps cause an issue? It is the only things I can think could cause any problem of this kind.

Cheers for responding 🙂

Victor Font replied 12 months ago

Is the form excluded from all caching?

Peter Nicholson replied 12 months ago

I don't have any cache plugin enabled on the website at all

Victor Font replied 12 months ago

What about server and browser caching? It doesn't have to be a WordPress plugin?

Peter Nicholson replied 12 months ago

It doesn't appear to be a caching issue from what I can tell. The form works well for a few submissions, and then at a random point appears to move some of it's fields out of a section to below it. It's the strangest of malfunctions I have seen in a while.

Victor Font replied 12 months ago

I'm at a loss. Since this is the first time anyone has written about this issue, it seems to be isolated to your installation and requires a much deeper level of troubleshooting than we can provide as community volunteers. I suggest you open a ticket with Strategy 11 support or hire a developer to take a closer look. You can find competent developers here: https://formidable-masterminds.com/developers-directory/

Peter Nicholson replied 12 months ago

Thanks for your time Victor

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