Joey Ragona asked 2 years ago
This is happening far too often (from users):
---
I am trying to fill the form for the strategy call and I did it twice with all the fields filled. It is still giving me note that it shows up as spam. I redid it TWICE and everything is filled.
Another one:
Joey, I've done this twice and both times got an error. When I scroll back up to check my work before submitting it, my detailed answers are erased. Very frustrating!
Victor Font Staff answered 2 years ago
It sounds like there may be something off in your environment. If it were a bug, it would be pervasive and you're the first to mention it. I would start by troubleshooting the environment starting with the server for PHP version, disk space, etc. Next is enable WordPress debug and test for plugin conflicts. Are there any jQuery/JavaScript errors in the browser console? What are the honeypot settings? Any caching, firewall, or anti spam products in use?
Joey Ragona
replied 2 years ago <p>Thanks Victor - yes there is a lot of that going on in the bg - as much as I understand it. The PHP is up to date I have caching and firewall (wordfence) I don't know what honeypot is</p><p>I think I was able to enable WordPress debug</p><p>When it comes to the scripts, not sure what I'm looking for - here's something I found?</p><p> </p>
These will help then: https://wordpress.org/support/article/debugging-in-wordpress/
honeypot: https://formidableforms.com/knowledgebase/add-spam-protection/
Joey Ragona
replied 2 years ago Victor, I can't thank you enough - you are awesome. I turned off honeypot (had no idea) - and hopefully that will do it - I put the debugging script in the wp-config so we'll see
Don't leave debugging enabled if you don't need to use it. It writes the debug.log file to the wp-content subdirectory, which is considered a security risk.
Joey Ragona
replied 2 years ago thank you - I don't know if I don't need it - that's the trouble. I checked the sub-directory today and there is no debug.log file
If there's no debug.log file it means that your WordPress installation is not throwing any PHP errors. That's a good thing. I would shut debug off and use it only as needed.
Please login or Register to submit your answer
