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Form says entries appear to be spam - then deletes all entries

By: Joey Ragona | Asked: 12/07/2022
Forums › Category: General questions › Form says entries appear to be spam - then deletes all entries
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Joey Ragona asked 2 years ago
This is happening far too often (from users): --- I am trying to fill the form for the strategy call and I did it twice with all the fields filled. It is still giving me note that it shows up as spam. I redid it TWICE and everything is filled. Another one: Joey, I've done this twice and both times got an error.  When I scroll back up to check my work before submitting it, my detailed answers are erased. Very frustrating!        
1 Answers
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Victor Font answered 2 years ago
It sounds like there may be something off in your environment. If it were a bug, it would be pervasive and you're the first to mention it. I would start by troubleshooting the environment starting with the server for PHP version, disk space, etc. Next is enable WordPress debug and test for plugin conflicts. Are there any jQuery/JavaScript errors in the browser console? What are the honeypot settings? Any caching, firewall, or anti spam products in use?
Joey Ragona replied 2 years ago

<p>Thanks Victor - yes there is a lot of that going on in the bg - as much as I understand it. The PHP is up to date I have caching and firewall (wordfence) I don't know what honeypot is</p><p>I think I was able to enable WordPress debug</p><p>When it comes to the scripts, not sure what I'm looking for - here's something I found?</p><p> </p>

Joey Ragona replied 2 years ago

Victor, I can't thank you enough - you are awesome. I turned off honeypot (had no idea) - and hopefully that will do it - I put the debugging script in the wp-config so we'll see

Victor Font replied 2 years ago

Don't leave debugging enabled if you don't need to use it. It writes the debug.log file to the wp-content subdirectory, which is considered a security risk.

Joey Ragona replied 2 years ago

thank you - I don't know if I don't need it - that's the trouble. I checked the sub-directory today and there is no debug.log file

Victor Font replied 2 years ago

If there's no debug.log file it means that your WordPress installation is not throwing any PHP errors. That's a good thing. I would shut debug off and use it only as needed.

Joey Ragona replied 2 years ago

I appreciate you Victor.

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