We have a time entry form that includes 2 signature fields (one for workers, one for supervisors), implemented using Formidable Digital Signature (version 3.0.3). We have observed multiple cases where the field displays the wrong signature image when the form entry is displayed. Given these users:
...this is roughly what happens:
What we know:
What we do not know:
On my to-do list to check:
Currently we're working around this problem by defaulting the signature field to the 'type it' option. Can someone suggest areas to start looking for cause, or what other information we should be collecting to get to the bottom of this?
User error was the first thing I eliminated - A & C in my scenario are months apart (at the time A filed the bellwether case, C hadn't been employed by the college for 3 months), and there's no user action I can see that would allow one person's signature to be selected to replace another. (It wouldn't be a very useful signature field if there were.)
As far as I can tell, there is no consistent presentation. It appears at this time to be random. I have not been able to reproduce it in action (& if I'm right about the frequency, I'm looking at potentially a couple hours of testing to get one failure).
As far as I can tell there are no code snippets in use, but that's hard to tell for sure because I'm not the original developer, I don't have access to the original developer's documentation, and all source file timestamps were reset when the site was migrated from one server to another by the hosting provider.
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