Form submissions no longer emailed

By: McCune Porter | Asked: 07/03/2023
ForumsCategory: General questionsForm submissions no longer emailed
McCune Porter asked 1 year ago
Nothing at all was changed in my site's Wordpress, nothing in Formidable Forms Lite, nothing in my email accounts. Everything is updated, Wordpress and plug-ins. For no apparent reason notification emails are no longer being sent by my form. (They're not landing in a Spam folder.) The Form submissions are however present in Entries. I tried changing the destination email address -- did not help.
2 Answers
Victor Font answered 1 year ago
Formidable doesn't have control over sending emails from your site, it simply passes the information to WordPress which then requests the server to send the email be on its behalf. Please test to make sure the emails are leaving the server. See this KNowledgebase article and install the recommended plugin to log your email activity. If your email is leaving the server, then you have to make sure your SPF, DKIM, and DMARC setting are correct.
Rob LeVineRob LeVine answered 1 year ago
I run into this frequently and lately it's been one of two things. 1. Your "FROM:" field is not set to an address with the domain of your site (see "Send email from an address that matches your domain" in the link that Victor mentions above). 2. The host is GoDaddy. GoDaddy and Formidable don't get along so well when it comes to sending email. I've been able to fix it by implementing this solution.

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