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NPS field - reduce number from 10 to 5

By: Thomas Kutscher | Asked: 04/24/2023
Forums › Category: General questions › NPS field - reduce number from 10 to 5
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Thomas Kutscher asked 2 years ago

I want the NPS field scale to show only numbers from 1 to 5 - is that possible?
 
thx, tom

2 Answers
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Best Answer
Victor Font Staff answered 2 years ago

By definition, Net Promoter Score is based on a scale of 0 to 10. You can't modify Formidable's NPS field to deviate from the norm. If you want something different, you'll need to use a radio button field and calculate your own NPS with custom code based on the reduced scale. See this for more details on how to calculate your own NPS: https://www.qualtrics.com/experience-management/customer/net-promoter-score/

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Thomas Kutscher answered 2 years ago

Dear Victor, thanks for your answer. I wil try the alternative way ;)

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