Thanks for your question but other than [a], the rest of your concerns are difficult to answer without a more complete understanding of your data and design. Question [a] sounds like your character encoding isn't correct, either in the database or in the export process. You can use the frm_csv_format filter hook to change the character encoding of the export. If the character encoding is incorrect in the database, you need your database administrator to make the change. Question [b], "we need to add, remove or amend something on ours forms;" puzzles me and speaks directly to your design. These are standard built-in form functions. I have no idea without seeing what you've built why these basic functions aren't working for you. [c] can be done through an automated process that can be triggered with a button or a server cron job. Again, this is directly related to your design. As far as the resource availability to make changes on your site, have you discussed retainer options with guaranteed response times? I have clients I support on retainers. A retainer works just as a retainer at a law firm. You pay for a specified # of hours each month to support your application, If you need help, the hours are paid in advance. You pay additional fees if the work required in a specific time period exceeds the retainer allotment. If you don't need help in a specific month, the hours do not roll over. Most of the developers I know that answer questions in these forums are based globally. Chris from FDM is in the U.K. I know he's very busy, but may have the bandwidth to chat with you.. My suggestion is to search the Masterminds Developers Directory for a resource that can help you.