Question about action triggers

By: Dean Loh | Asked: 02/06/2024
ForumsCategory: General questionsQuestion about action triggers
Dean LohDean Loh asked 4 months ago
My form has payment field (processed via Stripe). On the Settings page, I have set email to be sent out to users upon successful payment. This is working well. My question is: There will be times when the website owner needs to submit the form on behalf of users, ie customers who would like to register over the phone. For cases like that, customers will arrange offline payment. Problem now is, since there is no payment taking place, the email sending won't be triggered. We have tried enabling "Entry is created" but that resulted emails being sent even when payment has failed. How can I solve this problem?
1 Answers
Rob LeVineRob LeVine answered 4 months ago
Assuming there's a manual component to this process, you can set up a button "Send Confirmation Email" or something like that and use this tutorial to trigger email notifications.

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