Joe Semones asked 9 months ago
Hello,
We have an event registration form. A user entered their data into the form - proof is in the email generated with the pdf attachment showing the entered values - but the Stripe information was incorrect. As a result, the payment did not go through. What's odd is that the registration record for that person no longer exists.
Is there a setting in Formidable Forms that causes such behavior if a payment fails? Are there alternatives to this behavior?
Thanks in advance.
Joe
Victor Font Staff answered 3 weeks ago
I'm not sure either of you will get a good answer here because if it's a bug in the software, we wouldn't know about it unless we encountered it ourselves. Have you opened a ticket with Strategy 11? That's what I would do first. But with that lacking, let me ask a few diagnostic questions.
First, let's understand what you're calling a "registration form". Normally, when we use the term "registration", it refers to the user registration process managed by Formidable's user registration add-on. You said the "registration record" for the user disappeared. Does this mean the person is not registered in WordPress, or that the event registration entry is gone?
How did you check that the data is missing?
Did you looking for entry in the database through PHPMyAdmin?
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Hi Joe, same here somehow. Did you receive any follow-up on this?