Record with failed Stripe transaction disappeared

By: Joe Semones | Asked: 04/23/2024
ForumsCategory: General questionsRecord with failed Stripe transaction disappeared
Joe Semones asked 2 months ago

We have an event registration form. A user entered their data into the form - proof is in the email generated with the pdf attachment showing the entered values - but the Stripe information was incorrect (blocked - wrong zip code was entered).
As a result, the payment did not go through. What's odd is that the registration record for that person no longer exists. It seems better to put the entry in a purgatory where the entry could be corrected. Is there a setting in Formidable Forms that causes such behavior if a payment fails? Are there alternatives to this behavior?

Thanks in advance.


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