Hello,
We have an event registration form. A user entered their data into the form - proof is in the email generated with the pdf attachment showing the entered values - but the Stripe information was incorrect. As a result, the payment did not go through. What's odd is that the registration record for that person no longer exists.

Is there a setting in Formidable Forms that causes such behavior if a payment fails? Are there alternatives to this behavior?


Thanks in advance.

Joe