I've never seen dropdowns not work. I suspect you have something that isn't configured correctly, but what that is can't be determined without examining your site. As community volunteers, we can't spend that much time helping pro bono. I suggest you hire a developer to help you solve this problem. Please visit the Formidable Masterminds Developers Directory to find someone that may be able help at a reasonable cost. (https://formidable-masterminds.com/developers-directory/).
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