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Likert field submission not showing on csv report

By: Tiffany Jones | Asked: 09/23/2024
Forums › Category: How-to › Likert field submission not showing on csv report
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Tiffany Jones asked 3 months ago
I just upgraded to the business pro plan, to utilize Likert fields. You can see the Yes/No Likert fields in my live form here: https://www.uscold.com/contact-us/carrier-application/ The only challenge is that when I run and download the CVS Report for this form, none of the Likert field selections are captured in the report attached. Isn’t Formidable Forms’ data capture mechanism capturing Likert data like all other fields?
Attachments
CarrierReport092024.csv
3 Answers
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Victor Font answered 3 months ago
Formidable doesn't have CSV reports. How are you generating the CSV?
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Tiffany Jones answered 3 months ago
Hi Victor, thanks for your response.  On the dashboard, you go to Formidable > Entries > Select the form preferred > Click the Download CSV button. See screenshot attached. 
Attachments
Screen-Shot-2024-09-23-at-1.38.42-PM.png
Victor Font replied 3 months ago

That function downloads all data for all entries. I just tested it in my development environment and it works fine.

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Tiffany Jones answered 3 months ago
Hi Victor,  Thank you for taking the time to help.   I updated the field options for Likert to include “Separate Column Values”.     The fields are now showing on the CSV report, however, they are all duplicated (see attached). For example:    Cell M1 says, Services Supported - Truckload (label) Cell N1 says, Services Supported – Truckload   This is occurring in the Likert fields only.     Is there a setting I need to adjust?    Thank you, Tiffany
Attachments
CarrierReport092024-1.csv
Victor Font replied 3 months ago

This is M1 through P1 in the csv you sent:

Main Service Areas
Domicile (Primary)
Are you a SmartWay Partner?
Are you able to take ice cream loads?

Victor Font replied 3 months ago

CSV's use the field labels as column headers. You can use this hook to customize column headings: https://formidableforms.com/knowledgebase/frm_export_csv_table_heading/

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