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Paid Help - Can't Get User Registration to Work

By: Russell Guilfoile | Asked: 10/03/2022
Forums › Category: General questions › Paid Help - Can't Get User Registration to Work
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Russell Guilfoile asked 2 years ago

I am trying to setup a user registration. I can't get it to work. See video (2min):
https://www.loom.com/share/04bf3d0a7c144674aaafdb045a4435b3
**The account info you see in this video is dummy information to test the login functionality.**

Here are the instructions I followed: https://formidableforms.com/knowledgebase/user-registration/ I'm sure this is very simple for someone out there. Will pay for your time.  A response with a DIY solution works too.

 

Fixed the video link: https://www.loom.com/share/04bf3d0a7c144674aaafdb045a4435b3

Bobby Clapp replied 2 years ago

I never see you enter any information. What was the account you tried and does the email exist in your user list?

Michael ClarkMichael Clark replied 2 years ago

Hey, Russell.

I can definitely get your frustration. You're in luck, tho! Loads of Formidable Forms customers like me are happy to report this registration forms work *really* well. Ands this community is *very* generous with its support.

If I can't help, Im sure there's someone here who can get you sorted really quick.

OK. Som I'm gonna ask you some basic questions. If you're into it, let's make this happen!

Michael ClarkMichael Clark replied 2 years ago

Q1. - Have you verified that the entries in the form have a corresponding user in the WP Users screen/table?

Q2. - If so, have you verified the account is active?

Q3. The default behavior is to have the account pending, have you approved the account or set it to automagically let the account get created?

Q4. Another default behavior is to have the account owner confirm their account by clicking an account verification link. Have you verified this behavior or overridden it?

Tips: If you want to just test the registration functionality with as little security and verification as possible and then dial in the level of oversight you require, then maybe turn off all the verification and password stuff (set a password manually on on the fly in the form vs using the multi-step process in WP)/

Please forgive mr if you've done some or all of these. Hard to tell from this post. Be as specific as you can in the steps taken, how far you've got, and where you suppose things are falling down, and it'll help us help you even more effectively.

1 Answers
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Walter JonesWalter Jones answered 2 years ago
Russell: The majority of your loom video shows a youtube video, perhaps you are a multiple-monitor display.  However, the majority of the problems related to user registration have to do with the default pages not being set in the formidable global settings.   Have you checked this?  [frm-login] is the shortcode you would add to a page to incorporate the login.   Also, as it related to editing the user registration form, make sure you have editing turned on within the form settings. Try redoing your loom video so we can probably see what issues you are having. For future reference you can check out - https://formidable-masterminds.com/developers-directory/ to view developers willing to help with issues like this.  

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