Weird Bug Deletes Entries

By: Michael Clark | Asked: 07/07/2023
ForumsCategory: General questionsWeird Bug Deletes Entries
Michael ClarkMichael Clark asked 10 months ago

I have a weird issue and it's a *serious* flaw.

It involves inline editing of values in two fields in a multi-page form from within a view. I'm using the process detailed in the official documentation and no hacks. (https://formidableforms.com/knowledgebase/set-up-front-end-editing/#kb-edit-only-certain-fields-in-place)

A text field gets updated and a checkbox gets checked. The text box is the new value that's needed and the check box is used in conditional logic to skip all the rest of the pages. When the inline form is submitted, the record is deleted, not updated. Poof. Gone. Double checked I'm not using edit and delete in place. Totally not.

Has anyone here run into this behavior and fixed it? If to, how? If not, any pointers or suggestions on how to resolve it?

Signed,   Vexed and Perplexed

Victor Font replied 10 months ago

When you say, "Poof. Gone.", did you check the actual tables in the database with PHPMyAdmin, or are the records not showing up in the entries list in the WordPress back end?

Michael ClarkMichael Clark replied 10 months ago

<p>Hi, Victor: The entries are not showing up in Formidable's entries manager in the WP backend. Have not looked in the DB yet.</p>

Michael ClarkMichael Clark replied 8 months ago

@Victor: The entries are in the database and they are missing from the Entries section in the WP backend.

Michael ClarkMichael Clark replied 8 months ago

When something happens to the user tied to the record (email address change, password change, or user deletion) this is one common pattern. Another seems to be failed payments. I can verify the user has created an account, completed at least one of the required forms, and attempted payment at least once. Another common pattern found in the missing entries: failed payments.

Victor Font replied 8 months ago

I've never seen any of this behavior with Formidable. Maybe the database indexes need to be rebult. Can you run an Analyze on the database?

1 Answers
Walter JonesWalter Jones answered 10 months ago
Never seen this, I would open a ticket with S11, that’s a critical issue. 
Michael ClarkMichael Clark replied 10 months ago

Yeah, but I've had little success with the *very few times* I reach out. It's been a long time since I've reached out for stupid me issues. Now, when I do, and the person help me hits a wall (usually immediately), they shrug and tell me to hire an expert who can help me out. Not saying that I dislike them, resent them, or begrudge them. Just saying I'm already beyond frustrated with this issue and am wary of it. Maybe outta just do it in case it is a legit bug and it gets escalated and fixed so nobody else gets bitten by the bug.
Thanks, Walter. This has been like therapy. Don't invoice me. 😐

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